Job Title

About the Company Greytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we’re looking for a proactive Account Manager who can be the strategic bridge between our customers and on boarding teams. About the Role The Account Manager – Customer On boarding will be responsible for ensuring a seamless on boarding journey for new customers by coordinating between internal teams and client stakeholders. You will own the customer relationship during the implementation phase, drive faster go-lives, and set the foundation for long-term success. Responsibilities Customer Onboarding Ownership Act as the single point of contact for assigned customers during the on boarding journey. Understand customer expectations, key use cases, and project goals. Coordinate with implementation consultants, product teams, and support functions to ensure timely and successful on boarding. Project & Stakeholder Management Set up kick-off calls, align on milestones, and track project timelines using internal tools. Proactively identify and mitigate risks to customer satisfaction or delays. Maintain clear, professional, and timely communication with all stakeholders. Account Relationship Building Build trusted relationships with customer decision-makers and key users during on boarding. Drive product adoption by ensuring configurations align with customer business needs. Conduct periodic check-ins and drive issue resolution in collaboration with the implementation team. Process Monitoring & Reporting Monitor on boarding KPIs like TAT, go-live adherence, and customer engagement. Share regular updates with internal leaders and recommend improvements in on boarding processes. Document customer feedback to help product and process teams improve. Collaboration & Knowledge Sharing Collaborate with Sales, Support, Product, and Implementation teams to ensure alignment. Share best practices, on boarding wins, and learning with the wider team. Qualifications 3–5 years of experience in account management, on boarding, customer success, or consulting (SaaS/HR tech preferred). Required Skills Strong interpersonal and communication skills (both verbal and written). Ability to manage multiple client accounts and on boarding projects simultaneously. Project management skills with a high focus on execution, ownership, and results. Comfortable using tools like CRM, Jira, Excel/Google Sheets, and reporting dashboards. Experience or understanding of HRMS/payroll domains is a strong plus. Preferred Skills A chance to work with a leading HR tech company that impacts millions of employees. Exposure to varied industries and customers across geographies. Opportunities to grow in customer success, project leadership, or product consulting tracks. A supportive work environment that fosters collaboration and learning. Pay range and compensation package (Pay range or salary or compensation) Equal Opportunity Statement (Include a statement on commitment to diversity and inclusivity.) ```