Job Title

Functional Training Specialist Location: Vadodara Office Number of Position: 1 Shift time: US shift time! Responsibilities Conduct onboarding training. Monitor and report on agents progress and performance throughout training. Collect and review feedback from surveys to improve future training. Deliver training sessions through various methods (in-person, online, blended learning) Provide one-on-one coaching to agents as needed. Design and develop training content by using presentation tools. Use and manage our learning management system. Facilitate upskilling or refresher sessions on various topics. Flexibility to learn and train out different partners specifics. When needed, retrieve calls from our call recording system and evaluate them using our call quality platform. Generate tickets to provide agents with access to systems. Use excel to track tasks and receive ongoing updates on task progress. Contribute to ad hoc projects as necessary. Qualifications Excellent organizational skills and ability to multitask. Excellent attention to details and continuous improvement mindset Excellent interpersonal and communication skills (be confident in both spoken and written communication) Flexibility – be able to adapt to varying and changing demands IT proficiency – experience in working with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint). Initiative & Team Player – Energetic self-starter with a positive attitude and excel in customer service skills Ability to /Experience in linking training to quality We are an Equal Opportunity Employer