Job Title

The candidate is expected to Improve, Change and Transform existing Business Operations by:Performing a detailed study Opportunity assessment of Business Operations End to End (Client, Vendor, People, Process, Technology) and determine areas for change and improvement.Developing Business Cases that are approved by the Business sponsor that will include:actions/ solutions required to change and improve the Business Operationslinking actions/ solutions to very specific $ savings and C-Sat improvement metricsDeveloping a roadmap and plan to deliver change and improvement as per the Business Plan.Developing solutions to implement change and improvement within the Business Operations.Developing reporting to track the impact ($ Savings) of the change and transformation.Working closely with the Business Operations Leaders to embed Operational Excellence (frameworks, tools, practices, etc.) across the business to help Improve Service Delivery, Reduce Cost and Improve Capability.Key DeliverablesDevelop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality, TAT, Risk, C-Sat) to the client and minimize over/ underservicingMap the Service Delivery Operation – End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational wasteMinimize process complexity and variation, Standardize Operational activitiesAssess existing Operational processes to determine ‘% automation potential’, recommend very specific changes to the existing Operational activities to help increase ‘automation readiness’Determine Operational Capacity requirements (highlight mismatches). Recommend solutions to improve Productivity and Utilization that will help deliver ‘efficiencies’Ensure the WTW Op-Ex methodology, tools, and thinking are embedded into the operation and applied accurately and consistentlyPublish learnings post each initiative to enrich the Op-Ex intellectual capital in the organisationIdentify implementation risks and barriers to adoption and develop risk mitigation strategies to optimise the success of Op-Ex deploymentsSetup Quality and Knowledge Management frameworks to support Operational sustainabilityThe RequirementsDegree from premier institutesCertifications in Lean, Six Sigma, Agile, Systems Thinking, Design Thinking, PMPBusiness Management Degree from premier institutes preferredKnowledge/ Skills/ Experience:Minimum 10+ years work experience as a Business Change, Transformation and Operational Excellence consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, EcommerceCompleted large organization wide Change and Transformation programs. Has a track record of delivering efficiency / benefits.Excellent Communication (written and verbal) and Presentation skillsSolid Program and Project management skillsWorking knowledge of Robotics Process Automation toolsSolid Client Relationship Management and Stakeholder Management skills