Job Title

Role- Store Manager RetailJob Level/ Designation- M1 /managerFunction / Department- RetailLocation- MAHJob PurposeOverall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)Key Result Areas/AccountabilitiesSalesAchieve TNPS & EQ.Deliver revenue targets for the storeIncrease revenue per footfall by aiding customers’ purchase decisionsDriving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a storeEnsure and monitor quality of acquisition through the storeRoIeAchieve profitability (Return on investment) targets for the storeMinimize losses from pilferage (wastage) and shrinkage (unidentified losses)Customer ServiceManage higher retention and achieve customer satisfaction for walk-in customersStore ManagementEnsure adherence to store processes in terms of documentation and systemsEnsure infrastructure / store upkeepMaintain availability of stock at the store while adhering to normsEnsure appropriate product placement & displays at storeCore Competencies, Knowledge, ExperienceGood communication skillsAwareness on technology advancements & new digital product knowledgeContinuous Learning & Empowering Talent Building Team CommitmentLeads Decision Making & Delivering ResultsProducts, Services and Technology Knowledge - ConsumerSales Planning and ForecastingProblem SolvingMust have technical / professional qualificationsEssential : Graduation - RegularDesired : post - graduation in business management/MBAwork ex: 1 - 4 yearsExperience of retail store and customer relationship managementRevenue Target achievement and cost management.