Job Title

Account Director This position is responsible for client satisfaction and supports all program initiatives with a focus on providing excellent service to the clients and representing their needs and goals within the organisation to ensure quality delivery. In addition, the She/He builds relationships with clients to encourage new and repeat business opportunities and manages the account team for portfolio brands. Core responsibilities include: Lead the agency’s accounts with workstreams delivering on business goals for clients and working with team members to deliver top-notch service daily Act as the primary point of contact for assigned clients; escalate, track and solve client issues Managing all aspects of account health and profitability from budgets to contracts, allocations and more Develop social and digital ideas; actively participating in thought starters and strategic digital brainstorms Identifying and pitching incremental opportunities to grow business and additional opportunities Leading agency development programs for staff, new business and culture initiatives Increase client retention and conversion rates through best in class social and digital marketing programs and award winning campaigns Campaigns Develop and deliver pitches, that impress clients, and successfully bring to life the proposed campaign Work with clients to amend ideas based on their wishes, knowing how to communicate what is and isn’t possible in order to achieve the intended results. You will be a confident communicator with good presentation and negotiation skills that ensure your team’s ideas get buy-in from both internal and client audiences LEADERSHIP AND ORGANISATIONAL You are a strong mentor who can use your experience to develop and grow those in your team You will be able to balance being both hands on when required, working as part of a team, while overseeing other projects in a core directional capacity Taking responsibility for all creative aspects of our own Agency’s brand, building the perception of creative strategy Market Impact & Recognition Design and execute a strategy that will result in Born Hi’s work being recognised, admired and respected by the industry, clients (existing and prospective), and talent (existing and prospective) Actively submit work that wins awards and/or receives international recognition for the above The ideal candidate should: Minimum of 10 years’ experience in social and digital Agency Must be able to work independently, handle multiple projects to completion in a fast-paced environment, and negotiate and collaborate effectively at an advanced level. Strong interpersonal communication skills - ability to present at all levels of the organization and a positive public representative. Participants (Meta,Instagram, LinkedIn, YouTube, Twitter, etc.) and how they can be deployed in different scenarios Proven ability to solution sell and track record for closing digital business What We Believe In: Deliver Wow Through Service Embrace and Drive Positive Change Create Fun and a Little Quirky Be Adventurous, inspired and Open-Minded Pursue development and Learning Build Open and Honest Relationships with Communication Build a Positive Team and Family Spirit Do More with Less