Job Title

As a Pega Business Analyst, you would play a crucial role in bridging the gap between business needs and technical solutions within a dynamic banking environment. Work location: India ( Bangalore, Pune, Hyderabad) Work setting: Remote Key Responsibilities: Requirements Elicitation & Analysis: Conducting workshops, interviews, and other sessions with business stakeholders (e.g., product owners, operations teams, compliance) to understand their needs, pain points, and objectives. Analyzing existing business processes ("as-is") and identifying opportunities for improvement and automation using Pega capabilities. Translating complex business requirements into clear, concise, and actionable functional specifications, user stories, use cases, process flows (e.g., using BPMN), and decisioning rules. Pega Solution Design: Collaborating closely with Pega Architects and Developers to design Pega-based solutions that align with business requirements and Pega best practices (e.g., leveraging the Pega Case Management framework, App Studio). Defining the case lifecycle, stages, steps, data model, user interfaces (UI/UX), and integration requirements for Pega applications. Ensuring that the proposed solutions are scalable, maintainable, and adhere to enterprise architecture standards and regulatory requirements. Stakeholder Communication & Management: Acting as a key liaison between business units and technical teams, facilitating effective communication and ensuring mutual understanding throughout the project lifecycle. Presenting proposed solutions, demos, and project updates to diverse audiences, including senior management. Testing & Quality Assurance Support: Defining acceptance criteria for user stories and participating in the creation of test plans and scenarios. Supporting User Acceptance Testing (UAT) by clarifying requirements, triaging defects, and ensuring that the developed solution meets business expectations. Documentation & Training: Creating and maintaining comprehensive documentation, including business requirement documents (BRDs), functional design documents (FDDs), process maps, and user manuals. Potentially conducting training sessions for end-users on new Pega applications or features. Agile Collaboration: Actively participating in Agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews, retrospectives) within an Agile/Scrum development environment. Essential Skills and Qualifications: Pega Expertise: Pega Certified Business Architect (PCBA) certification is highly desirable , demonstrating a solid understanding of Pega's capabilities from a business perspective. Experience with Pega platform versions (e.g., Pega 8.x, Pega Infinity). Strong knowledge of Pega's low-code/no-code capabilities (App Studio) and how to leverage them for rapid application development. Familiarity with Pega's Direct Capture of Objectives (DCO) methodology. Banking/Financial Services Domain Knowledge: In-depth understanding of banking operations, products, and processes (e.g., retail banking, commercial banking, payments, lending, fraud, compliance, KYC/AML). This is crucial for understanding specific business context. Business Analysis Fundamentals: Proficiency in requirements elicitation techniques (interviews, workshops, surveys). Strong analytical and problem-solving skills to break down complex problems and propose practical solutions. Ability to create clear and concise documentation (user stories, process flows, use cases). Technical Acumen: While not a developer role, a good understanding of Pega's technical architecture, data models, integrations (APIs), and reporting capabilities is beneficial. Familiarity with SQL for data analysis. Agile Methodology: Experience working in Agile/Scrum teams, using tools like JIRA and Confluence. Communication & Soft Skills: Exceptional written and verbal communication skills to interact effectively with diverse stakeholders (technical and non-technical, local and global). Strong interpersonal skills, including facilitation, negotiation, and conflict resolution. Ability to work independently and collaboratively in a fast-paced, global environment. Educational Background: A Bachelor's degree in Business Administration, Information Technology, Finance, or a related field.