About Amber: Long-term accommodation booking platform for students (think for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital. If you are passionate about making international mobility and living seamless and accessible, then - Join us in building the future of student housing! Role Overview: As Inventory Lead , you will drive the accuracy, reliability and efficiency of Amber’s most critical asset - our inventory data. You will lead a team of 35+ apprentices and managers who are responsible for keeping our platform up-to-date with real-time pricing and availability from hundreds of partners worldwide. You will ensure flawless execution while also spearheading process improvements and automation initiatives to scale operations sustainably. Key Responsibilities: Team Management & Leadership Manage a dynamic team of ~35, including 5 direct-reporting managers, each supervising multiple apprentices. Navigate high team churn (due to maximum 1-year apprentice tenure) without compromising on SLAs or data accuracy. Develop clear onboarding, training, and upskilling frameworks to maintain operational continuity. Foster a culture of ownership and continuous learning. Inventory Accuracy & Operations Oversee the daily updating of pricing and availability data for all properties listed on our platform. Ensure that inventory details on Amber closely mirror partner websites with no discrepancies. Conduct frequent audits of property data accuracy and enforce systematic audits through your managerial team. Maintain transparent documentation of processes, checklists and quality benchmarks. Automation & Process Improvement Identify opportunities to automate property data ingestion via APIs, scrapers or other scalable technologies. Collaborate with the product and tech teams to scope, prioritize and implement automation projects. Proactively streamline workflows to reduce manual intervention and error rates over time. Performance Monitoring & Reporting Track and analyze all tickets and error logs to drive down error counts and improve operational KPIs. Develop and maintain dashboards that track SLA adherence, error rates, audit scores, and team productivity. Report weekly and monthly updates to senior leadership, highlighting achievements, risks, and mitigation plans. Stakeholder Management Liaise with supply, partner success, and product teams to stay aligned on priorities and address operational bottlenecks. Represent the inventory function in cross-functional meetings, driving clarity on dependencies and timelines. Other Responsibilities Own the planning and execution of seasonal ramp-ups, ensuring smooth handling of peak cycles. Champion best practices in process documentation, knowledge management, and compliance. Mentor managers to become future leaders within the organization. What We're Looking For: 5–8 years of operations management experience in fast-paced digital marketplaces, SaaS, or BPO environments. Proven experience managing large teams with multiple direct reports. Strong understanding of data operations, quality assurance and process automation. Excellent analytical and problem-solving skills. Clear and structured communication - both written and verbal. High resilience and adaptability in the face of frequent team iteration. Familiarity with API-based data integration and web scraping technologies (bonus). Prior experience working with apprentices, interns or high-churn workforces (bonus). Why Join Amber? Own and scale a mission-critical function impacting millions of students worldwide. Work in a young, collaborative and high-growth environment. Opportunity to innovate, build automation and leave your mark on operational excellence. Competitive compensation and growth opportunities.
Job Title
Lead Catalogue Management