Job Title

Who We Are… We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. . We’d love you to come on board as our next Housekeeping Manager in Mumbai. Opportunities for all… Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. Housekeeping Manager – Soho House Mumbai Benefits Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. Membership Two Week-offs a week 100% of service charges are distributed among team members Discount on Food, wine-spirits & rooms Discount on all Cowshed products (up to 50%) Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Local Pension plan and Health Scheme What We Are Looking For We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills. You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated. Furthermore, we would like you to be able to say yes to the following: Team player who communicates well with all colleagues Punctual, reliable and trustworthy Sense of urgency Yes, yes, yes mentality Can do attitude The Role.... Manage the daily activities of the Housekeeping Department to include appropriate cleaning of all offices, bedrooms, seating areas, washrooms, restaurants, suites, and all public spaces. Supervise and coordinate the activities of the team to ensure smooth and efficient operation of the Housekeeping Department. Conduct periodic walk-through of the hotel. Tour public areas and grounds to ensure the appearance of such areas reflect highly on the hotel, brand, and company. Lead, develop, motivate and empower employees to deliver operational best practices. Accountable for managing the annual budget, capital expenditure projects, staffing and adhering to Soho House guidelines. Consistently come up with product and service improvements as well as ways to generate new business. Plan, organize and direct the team members to ensure the highest degree of guest satisfaction. Establish and maintain accurate inventory records. Assure that equipment is properly maintained and meets health and safety requirements. Report, order and replace damaged items or inventory that is not sufficient. Conduct, capture and track daily room and public area inspections. Recruit, schedule and train all new housekeeping team members. Expert in Housekeeping and excellent knowledge of all departments internally. Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations. Ensure proper handling of guests. Protect their privacy and confidentiality. To ensure the Company culture is visible in all aspects of the business. Ensure that company reporting systems are adhered to. Comply with all Company policies, standards and local laws.