Job Title

Position :: Business Analyst – Digital Solutions (Atlassian) Location :: WFH/ India/Remote Job Description: Serve as a liaison between engineering teams and business stakeholders for all Atlassian-related tools. Define requirements, optimize workflows, and contribute to roadmap delivery. Tools: Jira (JSM, Software), Confluence, Loom, Marketplace Apps (ScriptRunner, JMWE, JXL, Structure), GitLab, REST APIs Key Responsibilities: • Requirements Elicitation and Analysis: Work closely with business stakeholders across various departments to understand their search needs, pain points, and desired outcomes. Elicit, analyze, and document detailed business requirements. • Technical Translation: Translate business requirements into clear and concise technical specifications for the engineering team, including user stories, acceptance criteria, and data flow diagrams. Collaborate with engineers to ensure requirements are understood and implemented correctly. • Product Roadmap Contribution: Contribute to the product roadmap by identifying opportunities for improvement and innovation based on user feedback, market trends, and business goals. • User Acceptance Testing (UAT): Develop and execute UAT plans to validate that implemented features meet the defined business requirements and provide a positive user experience. • Communication: Communicate effectively with both technical and non-technical audiences. Prepare and deliver presentations, reports, and other communication materials related to the platform's features, updates, and benefits. Maintain clear and consistent communication with stakeholders throughout the product development lifecycle. • Data Analysis: Analyze platform usage data to identify areas for improvement and measure the effectiveness of new features. • Stakeholder Engagement: Identify and engage key stakeholders across departments affected by technology implementations. • Change Impact Assessment: Analyze the potential impact of new technologies on existing workflows, processes, and job roles. • Communication and Training: Develop and deliver communication plans and training programs to prepare employees for technology adoption. • Resistance Management: Address concerns and resistance to change, fostering a positive attitude towards new technologies. • Adoption and User Engagement: Drive user adoption of technology solutions through effective change management strategies and ongoing support. • Business Analysis: o Needs Analysis: Understand business needs and challenges that can be addressed with technology solutions. o Requirements Gathering: Elicit and document detailed requirements for technology systems, collaborating with technical teams and business stakeholders. o Process Optimization: Analyze existing business processes and identify opportunities for improvement through technology. • Data Analysis: Analyze data related to technology implementation, including user feedback, performance metrics, and business outcomes. • Solution Evaluation: Assess the effectiveness of technology solutions in meeting business objectives and identify areas for improvement. Qualifications: • 5–7 years experience as a Business Analyst in agile and DevOps environments. • Strong understanding of Jira and Confluence use cases and configurations. • Experience documenting workflows, user permissions, data integration points, and APIs. • Excellent analytical, facilitation, and communication skills. • Familiarity with Agile delivery processes and related tooling ecosystems. • Ability to bridge business needs with technical constraints to influence successful implementations.