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About SalesDuo: At SalesDuo, we work with Retail Brands and grow and manage their Amazon and eCommerce business. We are a 7-year-old boot-strapped profitable company that uses a twin combination of our proprietary AI system and a team to grow eCommerce business for our customers. For more details on what we do, you can look up our website At SalesDuo, you will work in a high-growth, early-stage environment with opportunities for immense career growth. We are a passionate and hard-working team looking to change the way brands handle their retail and eCommerce business globally. We want smart, tech-savy and ambitious people to join us. Roles and Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships through regular communication and exceptional service. Sales Management: Identify new business opportunities, upsell and cross-sell products/services, and achieve sales targets. Customer Success: Ensure clients achieve their desired outcomes through our solutions, leading to high satisfaction and retention rates. Account Strategy: Develop strategic account plans to drive client success and business growth. Performance Tracking: Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement. Problem Resolution: Address client issues promptly and effectively, ensuring a high level of client satisfaction. Market Insights: Stay updated with the latest trends and developments in the eCommerce industry to provide informed recommendations to clients. Collaboration: Work closely with internal teams including marketing, product development, and customer support to ensure a seamless client experience. Qualifications: Experience: Minimum of 2+ years in an account management, sales, or customer success role within the eCommerce industry . Education: MBA degree in business, Marketing, or a related field. Industry Knowledge: Strong understanding of the eCommerce landscape, including market trends, competitive dynamics, and key players. Category Experience: Prior experience in a category management role within an eCommerce company is highly preferred. Sales Skills: Proven track record of achieving sales targets and driving revenue growth. Customer Focus: Demonstrated ability to manage client relationships and deliver exceptional customer service. Communication: Excellent verbal and written communication skills. Analytical Skills: Strong analytical and problem-solving abilities. Flexibility: Willingness to work the night shift to support international clients. Tech Savvy: Proficiency with CRM software, eCommerce platforms, and other relevant tools. Shift Timings: North America Shift Timings: 5.30 PM - 2.00 AM IST Work mode: Remote Position