Job Title

Role & Responsibilities: Responsible for managing team of QMs & Training Managers Frond end client meetings and reviews Ensure Top 2 boxes on Client VOC End to end responsibility of deploying Quality Framework and exceeding client expectations on Quality Performance Data analysis and making designated reports/decks Client & stakeholder management Communication to heighten awareness and focusing on importance of positive customer experience Making recommendations/business insights and driving improvement Ensuring that internal policies, procedures, and compliance regulations are being followed Deploy a robust compliance posture and drive adherence Drive CNX digital training strategy Focus on Speed to readiness of New Hires Required Skillsets Ensure quality based intervention Ensure that Process quality and training is delivered effectively in the stipulated timelines Evaluate process quality and take corrective actions which should be tangible Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Design and develop Quality framework Ensure uniform quality of training being delivered by all training teams in line with client requirement Interact and streamline channels of communications with other Functions and Clients Provide quality floor support, feedback, refresher and corrective training Should have excellent excel and presentation skills Should be capable to analyze dataset and extracting insights Should be collaborative and team player Should have knowledge of Six Sigma, basic quality tools like LSS Should have knowledge of different Customer satisfaction measurement systems Demonstrated fluency in English Qualification – Graduate in any discipline