The Client Success Manager will be the main point of contact for clients, leading performance reviews, driving product adoption, and ensuring long-term client success through data-driven strategies and proactive relationship building. This role will also entail upselling and cross selling along with driving retention. MUST HAVE QUALIFICATIONS: - Bachelor’s degree in any of the following fields Customer Relationship Management, Business Administration, Management, Engineering - Minimum of 2+ years of experience in a Client Success role (not Client Support) - Strong client-facing and presentation skills - Comfortable learning and using multiple technology platforms PREFERRED QUALIFICATIONS: - Prior experience in the Multifamily industry - Familiarity with Hubspot, Notion & Canva or similar tools for presentations JOB TIMINGS: 9AM to 5PM EST
Job Title
Customer Success Manager