Job Title

Role - Retention & Revenue Enhancement Lead Job Level/ Designation - M2 Function / Department - Customer Service/Retention and Collection Location - Mumbai Job Purpose Responsible for delivery of Business KPIs with the help of resources deployed by outsourced partners Key Result Areas/Accountabilities Effective deployment of human resources approved for each process on campaigns Effective deployment of Dialer strategy to ensure optimal business outcomes Ensure excellent customer experience at the OBCC centers. Provide necessary insights and corrective actions to enhance campaign effectiveness Work with Key stake holders including partners, Corporate verticals and cluster teams Monitor Capacity Planning and Execution at the site along with spends Deliver Business KPIs including: retention targets, Revenue enhancement, plan upgrades etc. Core- Competencies, Knowledge, Experience Good understanding about Post-paid & prepaid processes Understanding about OBCC operations, Partner Management Ability to deliver through inter personal skills, people management Strong Execution Skills & Communication skills Sales experience is an added advantage Must have technical / professional qualifications Graduate/Post Graduate/ MBA with 7-10 years of experience in various customer service roles , preferably Front end facing roles Knowledge of various systems, process and reporting tools Good analytical abilities