Job Title

Job Title: Senior Executive – IT Infrastructure Department: IT Division: CFS (Container Freight Station) Location: ATL Kolkata Reports To: IT Manager Job Purpose: The Senior Executive – IT Infrastructure will be responsible for managing and maintaining IT infrastructure at the CFS division to ensure high availability, performance, and security of systems, networks, and end-user services. The role is critical in supporting uninterrupted CFS operations and aligning IT support with business needs. Key Responsibilities: 1. Infrastructure Management:  Sound knowledge of LAN infrastructure management and basic understanding of WAN technologies.  Effective coordination with the Central Network team to resolve LAN/WAN issues promptly.  Assist Central IT with routine preventive maintenance and hardware/software upgrades. 2. User Support & Operations:  Provide L1/L2 support for desktops, laptops, printers, barcode scanners, and IT peripherals.  Perform software installations, troubleshooting, and configuration tasks.  Manage user credentials, email setup, and system access as per company policies. 3. Asset Management:  Maintain accurate inventory of IT assets at the CFS location.  Track allocation, movement, and recovery of hardware and licensed software. 4. Security & Compliance:  Monitor endpoint security and antivirus software in coordination with the InfoSec and Central IT teams.  Support IT audits and ensure compliance with organizational standards and guidelines. 5. Vendor Coordination:  Liaise with OEMs, ISPs, and AMC vendors for technical support and service calls.  Raise and follow up on support tickets and escalations until resolution. 6. Business Understanding – CFS Operations:  Possess practical knowledge of CFS (Container Freight Station) operations, including import/export workflows, EDI processes, cargo handling, and cross functional stakeholder coordination (customs, Finance, Operations and etc).  Align IT services with the functional needs of the CFS to ensure smooth operational continuity. Key Skills & Competencies:  Proficient in Windows OS, Active Directory, and Office 365 administration.  Hands-on experience with networking hardware and troubleshooting.  Familiarity with EDI systems and warehouse management software (WMS) is an advantage.  Strong communication, coordination, and interpersonal skills.  Analytical thinking with the ability to resolve issues independently under time pressure. Qualifications & Experience:  Bachelor’s degree in computer science / information technology, or a related field.  5–7 years of relevant experience in IT infrastructure, preferably in logistics, CFS, or warehouse environments.