Job Title

Qualification & Experience : Master’s Degree in Biotechnology or related field 10+ years of work experience Ability to work under pressure and manage tight internal and client deadlines. Strong communication skills, including written, listening and presentation abilities. Role Purpose: Seeking an experienced and visionary Senior Operations Manager to lead and optimize our end-to-end operations – encompassing Projects, Product Management, and Logistics. The ideal candidate will play a pivotal role in driving operational excellence, process innovation, and cross-functional alignment to scale our biotech business and strengthen our market presence. Key Responsibilities • Design and execute tailored operational plans across product and service verticals. • Translate strategic objectives into executable roadmaps and action plans. • Lead planning, budgeting, forecasting, and resource allocation for operations. • Foster a high-performance culture with strong values, accountability, and morale. • Inspire, mentor, and develop cross-functional teams for optimum performance. • Champion effective communication between leadership and frontline teams. • Develop, implement, and continuously improve SOPs for product handling, service delivery, and logistics. • Ensure operational policies align with organizational goals and regulatory requirements. • Drive digitization and automation where relevant to improve operational efficiency. • Ensure all operations adhere to industry standards, regulatory guidelines, and internal controls. • Review audit outcomes and implement corrective action plans. • Oversee documentation and compliance for quality assurance, certifications, and vendor management. • Work closely with Sales, R&D, Procurement, and Customer Support to ensure seamless execution of client deliverables. • Collaborate with senior leadership to shape mission, vision, and long-term strategic goals. • Conduct operational and market analysis to improve service delivery, logistics, and procurement. • Negotiate pricing, delivery, and contracts with key vendors to optimize cost and reliability. • Approve replacements, waivers, and discounts (>36% for NEB and >40% for CST) in line with internal policy. • Monitor customer feedback and align operations to enhance satisfaction and retention.