Job Title: Customer Service Manager Qualification: Graduates Desired Qualification: MBA Required experience range: 10+ years Targeted industry: Logistics/ Supply chain Division: NVOCC Department: Customer Service Location : Ghatkopar , Mumbai Roles & Responsibilities: Monthly vessel schedule for all sectors to broadcast to clients Arranging client code creation in e-freight for new client Sending all RFQ quotes Updating/Guiding Tariff rates to Sales/CS/Accounts Drafting & arranging Flyers/Mass mails to agents for any new SOP, notifications ,advisories etc Quoting LCL /FCL rates/service pattern/DDU/DDP to clients Following up for booking confirmation for FCL/LCL shipment quotes Sending introduction mails to targeted new clients regarding our services in Air/import & export Sending carting confirmation to clients for LCL shipments & do forwarding to clients for FCL shipments Checking carting report daily & informing special routing/actual dstn/actual broker tagging/special instructions to ops Updating e-freight remarks for any special routings/costing/agent/incentive agreements/buy rates etc for doc & accounts reference Negotiating special rates/dstn charges etc from agents & forwarding to clients Sending stuffing plan with container no. to clients Arranging custom clearance /checklist approval / shipping Bill no / Carting Gate pass Drafting ACD /SI etc from shipper’s docs & forwarding to BL desk to. Updating ACD form & sending to shippers to mail on letterheads Arranging custom clearance docs & invoices from CHA & handover to accounts Arranging BL draft approvals Arranging KYC Docs of clients Arranging GL Mapping of Clients Arranging CAF Approval Arranging Manifest correctors Sending BLs & original custom docs to clients by courier Sending ISF (10+2)form to clients Follow up with agent on door delivery or any other AMS/ISF information or any sensitive shipment transhipment & delivery Follow up with Nhava office for urgent loading of any MCC stuffed shipment Sending BLs & original custom docs to clients by courier Raising invoices to clients Sending BLs & original custom docs to clients by courier Informing HUB /Dstn agent for any Short landing/Marking confirmation/Tally Sheets/Delivery status etc Mailing Fumigation certificates to clients or any other vessel certificate to clients Arranging landing certificate invoice from accounts Drafting landing certificate & approval of client Payment follow up Solving netting issues Sending sales leads to agents LCL & FCL Export nomination: Arranging monthly nomination tariff Mailing EXW/FOB rates/service pattern to agents Follow up on Routing Orders & updating to agent Checking rate quotes from carriers / transporters etc Arranging docs from shippers for custom clearance Arranging cargo pick up, custom clearance & gate pass Taking routing approval from agents Follow up of shipment readiness with clients/shippers Updating e-freight remarks for MCC pre-alert ,any special routings/costing/specific agent nom etc for doc & accounts reference Updating agents & clients with carting & stuffing plan/vsl plan Informing ops to tag shipment with correct broker, specific agent box, special routing etc Follow up on sales leads provided by agents Drafting ACD /SI etc from shipper’s docs & forwarding to BL desk. Updating ACD form & sending to shippers to mail on letterheads Arranging custom clearance docs & invoices from CHA & handover to accounts Arranging BL draft approvals Arranging KYC Docs of clients Arranging GL Mapping of clients Sending BLs & original custom docs to clients by courier Sending ISF (10+2)form to agents Follow up with Nhava office for urgent loading of MCC stuffed nom shipment Updating DN in e-freight for nom clients & agents Sending BLs & original custom docs to clients by courier Solving netting issues Desired Candidate’s Profile: Skills: Should have good software skills (Ms-Excel) Should have good communication skills (Email communication) and positive attitude Should have negotiation skills Should be able to handle a team effectively
Job Title
Customer Service Manager