Job Title

Description We are seeking a highly skilled CRM Techno Functional Specialist to join our dynamic team. This role combines both technical and functional expertise, focusing on Customer Relationship Management (CRM) solutions. The ideal candidate will possess a strong background in both ABAP programming and object-oriented ABAP (OO ABAP), alongside a solid understanding of CRM processes and functionalities. You will play a pivotal role in enhancing our CRM applications, ensuring they align with our business objectives while providing an exceptional experience for our users. This position also involves working closely with cross-functional teams to gather requirements, design solutions, and manage project workflows using Jira. Your ability to translate complex technical concepts into workable solutions will be key to your success. With a customer-oriented mindset, you will not only address technical issues but also contribute to the strategy and development of new features and functionalities. We are looking for someone who is proactive, detail-oriented, and capable of working in a fast-paced environment. Join us and help shape the future of our CRM systems while delivering value to our team and our customers. Responsibilities Analyze and understand business requirements related to CRM processes and systems. Design and develop technical solutions using ABAP and OO ABAP programming languages. Collaborate with business analysts and stakeholders to ensure solutions meet user needs. Implement enhancements and fixes in CRM applications and ensure they align with business processes. Utilize Jira to manage project tasks, track progress, and facilitate communication among team members. Create and maintain necessary documentation for system configurations, technical specifications, and user guides. Provide support and troubleshooting for CRM-related issues, ensuring timely resolution. Stay updated with the latest CRM technologies and methodologies to improve system performance and features. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in CRM systems, with a strong focus on techno-functional aspects. Expertise in ABAP and OO ABAP programming languages is required. Familiarity with Jira for project management and workflow tracking. Strong analytical and problem-solving skills to address technical challenges. Excellent communication skills to interact with cross-functional teams and stakeholders. Ability to work independently and as part of a team in a fast-paced environment.