Company Profile: Digital Harbor, Inc. , a Virginia, US- product based company , is a pioneer in enterprise innovation, with several firsts including the global norm ‘Know Your Customer’ (KYC) in its credit. Its oeuvre, for last 20 years, is marked with disruptive platforms and products that have transformed the way enterprises operate. Its ‘Know Your Provider’ (KYP) has revolutionized how healthcare provider credentialing functions, thus bringing unprecedented risk-control and compliance in the US public healthcare system. Its current focus is on a future-incubating platform ‘Social Enterprise Technology’ (S.E.T.), built to catapult enterprises into transformational trajectories through Conversational Applications, a first-of-its-kind human-literate applications. We were ranked among the top 500 fastest growing technology companies in North America by ‘Deloitte Fast 500’ – 2018. Our products won ‘Most Innovative Product of the Year – 2018’ and ‘BIG Innovation Award – 2019’. Digital Harbor was voted by employees as “Best Place to Work” in 2018 & 2019. Job Title: Product Support Executive Location: Bangalore (On-site) Experience Required: 2 to 3 years Employment Type: Full-time About the Role We’re hiring a Product Support Executive to join our team during the beta rollout of our product. You’ll be the primary point of contact for logging bugs and tracking issues reported by internal users. This role is critical in helping our product team stay organized and responsive as we build toward a stable release. What You’ll Do Log all product issues and bugs reported by internal users during the beta phase Add clear, detailed and reproducible bug reports in JIRA Follow up with users when needed to gather more information or confirm fixes Organize and prioritize reported issues based on urgency and impact Work closely with product manager, project manager, developers and QAs to ensure clarity and timely resolution Maintain accurate status updates on all logged tickets Share periodic summaries of issue trends to support continuous improvement What We’re Looking For 2 to 3 years of experience in product support, QA, or tech support roles Proficient with JIRA or similar bug-tracking tools Strong communication and documentation skills Detail-oriented and process-driven mindset Comfortable working in a fast-paced product development environment Based in Bangalore and open to working from our office Nice to Have Experience with internal beta programs or early-stage product testing Familiarity with tools like Slack, Confluence, or Notion
Job Title
Product Support Executive