Job Title

Greetings from Trigent Software!! Candidate with excellent communication skills are higly preferred. Role: Internation Customer Service Mode of Work: Work from Office Experience : 0 - 6yrs Location: Bengaluru (Bellandur)/ Mumbai / Pune Working Days: 5 days Shift: Rotational ( Including Night Shifts ) Qualification: Any Graduate with Tech Expertise  Salary : 3 LPA - 5 LPA Cab: Pick and Drop will be provided Notice : Immediate/ 15days Notice Roles & Responsibilities:  Job Description: Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) Overall Purpose of Job • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Fresher’s acceptable Personal Attributes • Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focussed • Results driven • High standards of Integrity • Attention to detail Working Hours: • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) NOTE: Project is only till 15-Dec-2025, once the project is over the resources will be laid off from the services.  **looking only for immediate joiners** For More Details Contact HR Sujath Ali @7680048497 {call or WhatsApp} or email your resume to Regards HR Sujath Ali Trigent Software 7680048497