Job Title

About VOIS: VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India: In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Location: EON IT Park, Kharadi, Pune (Hybrid) Role: Deputy Manager - SAP EWM Skills: SAP EWM, MM, SCM, Implementation Experience: 4 to 8 Years Role Purpose: To modify and further develop IT tools used in SCM & Logistics, to ensure that the end-to-end functional processes operate flawlessly. To provide support to local market, testing and 2nd level end user support. To provide expert technical SAP SCM and SCM tool support covering all SCM/Logistics functions and processes, working closely with the superusers of the individual process areas and local markets. To initiate and execute process and system changes. To manage development and implementation projects. To oversee third party suppliers’ performance in change delivery and system maintenance. To establish change management and BAU framework for SCM/Logistics tools and processes. Key Accountabilities and Decision Ownership: Applies technical SAP and specified SCM tool related skills to resolve issues (e.g. arising from testing, or related to a migration project, or related to BAU operations). Understanding of SCM and logistics on cloud and on-premise covering the key concepts of cloud computing - SaaS, PaaS, IaaS, etc. and having knowledge of various services being offered by cloud platforms Is involved in project definition, solution design, implementation and operational support related issues. Resolves defects and analyses their root cause, implements change requests. Optimizes and maintains test scripts. Provides support for the VIP community. Delivers efficiencies and improvements to internal business partners. Drives E2E delivery (requirement gathering, design, UAT, deployment, hypercare of SCM system and process changes. Provides training for users of the processes and systems. Manages migration and customer/ supplier on-boarding/ integration projects. Establishes change and supplier management framework beside BAU support model for SCM Core Competencies, Knowledge and Experience: Managing SAP ERP SCM IT Operations covering end to end Level 2 application Operations Remedy, SAP SCM & Logistics Modules, MS Office Tools SAP SCM/Logistics business Processes, SAP OSS process IT Processes and Procedures, ticket lifecycle process (Assigned, In-progress, Pending), change & problem ticket, understanding of Ticket SLA and KPIs, reporting, governance VOIS Equal Opportunity Employer Commitment India: VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!