Job Title

Colliers is looking for an SAP Certified Payroll Support Specialist who will be responsible for the daily functional support of the EC/ECP Payroll platform, contributing to and driving enhancements in Australian payroll and payroll reporting functions. This is a hands-on role requiring support, technical work, testing, and deployment activities. The specialist will work closely with HR Business Partners, the Associate Director, HRIS, and key stakeholders within Payroll, Finance, and IT functions. The SAP SuccessFactors Employee Central Payroll Support Analyst is responsible for providing comprehensive support for the SAP SuccessFactors Employee Central and Payroll (ECP) systems. This role requires extensive experience in configuring Employee Central Payroll, ensuring seamless integration with payroll processes, and maintaining system efficiency. The analyst will collaborate with Client AMS Support Partner, HR, IT, and other stakeholders to optimise payroll operations and ensure compliance with Australian payroll regulations. System Configuration and Maintenance Configure and maintain SAP SuccessFactors Employee Central Payroll (ECP) to meet business requirements and Australian Payroll Legislation. Ensure the accuracy and sustainability of payroll results for monthly, off-cycle adhoc, and ad-hoc payroll cycles. Design, configure, and test prototype and production payroll solutions to ensure seamless integration and functionality. Technical Support and Troubleshooting Provide technical support for production and integration issues. Troubleshoot and resolve payroll-related issues, ensuring minimal disruption to payroll processes. Serve as a Tier 3 escalation point for payroll-related incidents and requests. Business Requirements and Process Improvement Gather and document business requirements for payroll processes. Conduct gap analysis and process definition to identify areas for improvement. Develop and maintain functional specifications for changes or new features in the payroll system. Testing and Quality Assurance Perform system integration testing and user acceptance testing. Write and execute test scripts to ensure the accuracy and reliability of payroll solutions. Manage system testing to ensure procedures are thoroughly tested before release. Proactively approach problem-solving to identify potential issues and develop solutions. These responsibilities ensure that the SAP SuccessFactors Employee Central Payroll Support Analyst effectively supports Colliers Australian payroll operations , maintains system integrity, and drives continuous improvement in payroll processes.