Job Title

Customer Care Executive – Job Description Company: Moneyfrog Financial Services Location: Chembur Job Summary: As a Customer Care Executive , you will be the first point of contact for our clients, responsible for ensuring a seamless, responsive, and satisfactory customer experience. Your role will involve handling queries, resolving issues, and building long-term relationships with clients by offering proactive assistance and exceptional service. Key Responsibilities: Handle incoming customer inquiries via phone, email, chat, or app support. Assist clients with onboarding, account setup, KYC compliance, and technical issues. Coordinate with internal teams (advisory, operations, IT) to resolve complex queries. Track and follow up on customer requests to ensure timely resolution. Maintain accurate records of customer interactions and transactions. Gather customer feedback and relay insights to improve products and services. Build rapport and maintain long-term relationships with clients. Ensure adherence to regulatory and compliance guidelines. Qualifications & Skills: MBA/ Bachelor’s degree in Finance, Business, or related field (preferred). 3+ years of experience in a customer-facing role, preferably in financial services, banking, or fintech. Excellent verbal and written communication skills in English (additional regional languages a plus). Strong problem-solving skills and the ability to remain calm under pressure. Proficient in using CRM tools, ticketing systems, and MS Office. Knowledge of investment products (mutual funds, SIPs, insurance, etc.) is a strong advantage. Empathetic, patient, and customer-centric attitude.