Job Title

Key Responsibilities: Invoice Generation & Processing Prepare and dispatch accurate invoices for fixed fees, project charges, and recoverable expenses, ensuring itemized breakdowns and correct billing amounts. Share monthly Billing Information Files (BIF) with client directors for project-related invoicing. Engage in daily coordination with client directors to improve billing instructions and strengthen rapport. Upload invoices promptly to client portals including Coupa, Ariba, and Oracle. Address and resolve client-raised billing discrepancies by liaising with appropriate departments. Maintain and update the critical billing tracker daily to inform leadership of status changes. Cultivate strong working relationships with internal and external teams such as Commercial, Operations, IT, Support, and BU counterparts. Ensure timely issuance and delivery of accounts receivable invoices within the designated turnaround time (TAT). Obtain the approval from client director or Business team on amounts to be written off. Upon approval, process the write off in the system and reconcile the same against GL. Generate and analyze billing reports to monitor revenue patterns, highlight risks, and inform management decisions. Continuously identify and implement improvements to invoicing processes. Mentor and coach team members while fostering a culture of continuous learning. Collaborate closely with Settlements, Accounting, and BU Managers to ensure seamless operations. Reconciliation & Data Accuracy Align billing records with entries in the general ledger and financial systems. Conduct reconciliations and address mismatches or errors in billing accounts. Dispute Resolution & Client Support Act as the primary contact for all billing-related inquiries and client issues. Investigate inconsistencies, clarify billing information, and communicate corrective steps effectively. Compliance & Documentation Maintain accurate, audit-ready records of all billing transactions. Stay up to date with current billing regulations and industry best practices. Reporting & Process Enhancement Produce regular reports on key billing metrics such as invoice volume, invoice billed and unbilled amount. Recommend and drive process optimizations to improve efficiency and accuracy. Regularly create and revise Standard Operating Procedures (SOPs) and process documentation to drive ongoing improvements and ensure consistency across operations. Month-End & Closing Activities Support the preparation of billing-related journal entries and account verifications during monthly or quarterly close cycles. General Skills: Strong understanding of accounting and financial principles and practices related to accounts receivable. Excellent analytical, problem-solving, and decision-making skills. Effective communication, interpersonal, and customer service skills (Mandatory) Ability to prioritize tasks, manage time effectively, and meet deadlines. Attention to detail and accuracy in data entry and record-keeping. Flexibility to work per shift requirements in busy multinational environment. Technical Skills: Experience with ERP software and systems, such as QuickBook, SAP, Oracle, NetSuite etc. Prior knowledge of MS Dynamics is a plus. Proficiency in technical tools like MS Excel, MS Word and PowerPoint. Prior Experience: 5-7 years of experience in sales order management, billing, or accounts receivable roles. Previous working experience from Service industry. Experience in global market strictly from UK, US and Europe. Qualifications: Bachelors / master's in finance and accounting, or MBA/ PGDM in Finance.