Job Title

Position: Call Center Manager (B2B Overdue Invoice collection ) Location: Andheri West Employment Type: Full-Time Role Overview: We are seeking a proactive and experienced Call Center Manager to lead our B2B overdue invoice collections team. The ideal candidate will oversee daily operations of the collections call center, manage DRA, Assist them for skip tracing , innovate methods for locating debtor ,client communication regarding overdue invoices, and drive effective recovery strategies while maintaining client relationships. Key Responsibilities: Lead and manage the collections call center team handling B2B clients. Monitor daily operations to ensure timely follow-ups on overdue invoices. Develop strategies for effective collection and dispute resolution. Establish performance metrics (call volumes, collections targets, follow-up efficiency). Train, coach, and mentor the collection team on negotiation and client handling. Coordinate with Finance, Sales, and Account Management teams for escalations. Review aging reports and ensure systematic follow-up on pending payments. Prepare daily, weekly, and monthly collection performance reports for management. Handle high-value clients and critical accounts personally when required. Ensure compliance with company policies, legal standards, and client SLAs. Requirements: Proven experience as a Call Center Manager or B2B Collections Manager (3-5 years minimum). Strong understanding of B2B collections, client communication, and credit control. Excellent leadership, negotiation, and conflict-resolution skills. Strong analytical and reporting skills. Ability to handle pressure and achieve targets. Familiarity with CRM , excel and collection management tools. Graduate degree (preferably in Finance, Business, or related field). Preferred: Experience in managerial position in collection or recovery businesses  Exposure to ERP systems for invoice and payment tracking.  Apply: Email :  WhatsApp 7738887819