Job Title

Role Summary We are looking for a seasoned and visionary "Head of Delivery" to lead the regional delivery strategy and execution for APAC & EU regions. This is a leadership role managing a multi-disciplinary team of TPMs and delivery engineering leads responsible for deploying AI-driven solutions for large and mid-market enterprises across the defined regions, including India. This individual will be accountable for end-to-end client delivery excellence—from presales and implementation to post-go-live support and account expansion. The ideal candidate will have deep experience in solution delivery, strong stakeholder management capabilities, and a track record of scaling delivery operations in AI & emerging GenAI tech domains Key Responsibilities:- 1. Strategic Delivery Oversight ● Lead the delivery of enterprise-scale GenAI projects across BFSI, Retail, and other key verticals. ● Define and own delivery KPIs (Client NPS, SLA, Hypercare, account expansion). ● Build and scale regional delivery frameworks that align the Consult-Plan-Execute (CPE) model. 2. Team Leadership ● Build, mentor, and scale a high-performing team of TPMs, applied AI engineers, and delivery leads. ● Ensure rigorous governance, timely escalations, and continuous improvement in delivery operations. 3. Client Engagement & Solutioning ● Be the face of delivery in client interactions—drive solution architecture discussions, delivery roadmaps, and post-go-live support structures. ● Act as a trusted advisor to CXOs and digital leaders across the client portfolio. 4. Cross-functional Collaboration ● Work closely with Product, Engineering, and Sales to ensure solutions meet customer expectations and are delivered on-time and within scope. ● Contribute to the continuous evolution of agent frameworks and accelerators. 5. Operational Rigor ● Own delivery forecasting, invoicing, profitability, and utilization metrics. ● Drive compliance with InfoSec, legal, and customer-specific regulatory mandates. Ideal Profile Experience:- ● 10+ years in enterprise solution delivery; at least 5 years in a leadership role managing APAC/India portfolios. ● Background in deploying enterprise-grade AI/ML or SaaS solutions is a must; GenAI experience a strong plus. ● Proven ability to drive cross-functional delivery teams in matrixed environments. ● Deep understanding of enterprise CX tech ecosystems in BFSI, Retail, and Commerce domains