Job Title

Zoho CRM & Automation Manager – Shape Seamless Guest Experiences Location: Remote (Occasional travel to Vizag welcome) Type: Full-time Start Date: Immediate Compensation: Competitive salary, benefits, and opportunities for growth Why You’ll Love This Role At Pema , we believe technology should amplify human connection, not replace it. As our Zoho CRM & Automation Manager , you’ll design intuitive, personalised journeys that make every guest feel seen and valued. Imagine turning a simple inquiry into a transformative experience, all through smart workflows, seamless automation, and a dash of creativity. This isn’t just about building workflows; it’s about crafting moments of delight . You’ll be the architect behind our ‘Universe of You’ philosophy, ensuring no guest falls through the cracks and every interaction feels effortless. Who You Are A Systems Whisperer – You don’t just use Zoho, you make it sing. You design workflows that anticipate needs and spark joy. A Hospitality Heart – You understand that behind every CRM record is a real person with dreams, questions, and a story. A Tech-Savvy Problem Solver – You bridge gaps between marketing, sales, and ops, turning chaos into elegant solutions. A Collaborative Force – You thrive in cross-functional teams, translating business needs into automated magic. What You’ll Do Design Guest Journeys – Map end-to-end experiences, from website clicks to post-stay follow-ups, ensuring every touchpoint feels personal and seamless. Master the Zoho Ecosystem – Build and optimise workflows across Zoho CRM, Campaigns, Creator, and more, keeping data pristine and processes smooth. Launch Campaigns That Convert – Execute email and WhatsApp campaigns that drive engagement, from lead magnets to referral drives. Be the Tech Hero – Troubleshoot glitches, integrate tools (like Google Ads and Meta), and ensure everything works like a well-oiled machine. Empower the Team – Train colleagues, document playbooks, and turn Zoho into a tool everyone loves to use. Drive Results – Track metrics, uncover insights, and continuously refine strategies to boost conversions and guest satisfaction. What You Bring 3–6 years of hands-on Zoho CRM experience (bonus for Creator, SalesIQ, or Forms) A passion for hospitality, luxury, wellness, or high-touch service experience is a plus A track record of blending strategy with execution (no “theorists” here) SQL/Deluge skills (nice to have for complex data tasks) Stellar communication, you can train non-tech teams and align stakeholders with ease A ‘test, learn, iterate’ mindset and an eye for detail Nice-to-Haves Experience with Intercom, Drift, or conversational marketing tools Familiarity with Google Ads/Meta Business Manager Knowledge of data privacy laws (GDPR/COPPA) A love for wellness travel or medical wellness trends Why Join Us? Impact: Your work directly shapes guest experiences and drives business growth Autonomy: Own your projects and innovate without bureaucracy Growth: Learn from a passionate team and expand your skills in a dynamic industry Flexibility: Remote work with occasional visits to beautiful Vizag Ready to Create Magic? Send us your resume and a short story about a time you transformed a clunky process into a revenue-driving, guest-loving masterpiece on We can’t wait to meet you.  Apply Now , let’s build something unforgettable together.