Job Title

GoZen builds world-class B2B software-as-a-service solutions, rated 4.8/5 on Glassdoor by current and former employees with 100% recommendation rate to a friend. We are now hiring for the role of a Customer Support Executive. We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for providing exceptional customer service, we want to hear from you! Duties: Maintain excellent customer satisfaction and review support tickets for appropriate resolution Provide customer support through phone and chat Work with other departments to resolve customer issues in a timely manner Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate documentation and records of customer interactions Maintain appropriate files regarding each customer interaction Proactively gather and utilise customer feedback and suggestions Review customer satisfaction reports to ensure customers are satisfied with the support they receive Contribute to the development of future customer support processes Communicate effectively with peers and managers Communicate to customers during outbound phone calls Verifies customer requests are accurate and consistent Responsibilities: Answer inbound customer calls Handle renewals and cancellations Provide account information and status Provide workflow assistance Manage all customer issues and requests Develop and improve customer experience Work with IT and Finance teams to resolve customer issues