Job Title

Dear All, We are hiring Freshers. Roles and Responsibilities Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. Handle transaction queries in case of discrepancies where disputes arise from the customer. Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. Speak to merchants or customers to understand and address queries/concerns. Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses. The role will require mandatory day and night shifts, along with callings as part of the responsibilities. Skills and Experience Bachelor's Degree. Freshers, knowledge about a customer support app or CRM , such as freshdesk Interpersonal skills - Friendly and pleasant demeanor over phone and email Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours. Please Note - We are looking for an immediate joiner. You can share your CV to .