Job Title

Position: System Administrator-L1 Experience : 1-4 Years Location: Thane (Should be Thane city Local only) Shift time: 24/7 Rotational Mode Of Work: Onsite Only(Must) Availability: ASAP Job Role We are seeking a highly motivated and skilled Desktop Support Engineer to provide technical assistance and support to our employees. The Desktop Support Engineer will be responsible for maintaining, troubleshooting, and upgrading all end-user computing equipment, including desktops, laptops, printers, and mobile devices. This role requires excellent problem-solving skills, a strong customer service orientation, and a solid understanding of IT infrastructure and software. * Experience: * Minimum of 1-2 years of experience in a desktop support or similar IT support role. * Proven experience supporting Windows (Windows 10, Windows 11) and macOS operating systems. * Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow). * Familiarity with Active Directory, Group Policy, and basic network concepts (TCP/IP, DNS, DHCP). * Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop). Key Responsibilities: * End-User Support: * Provide first- and second-level technical support to end-users via in-person, phone, email, and remote tools. * Diagnose and resolve hardware and software issues on desktops, laptops, peripherals, and mobile devices (Windows, macOS, iOS, Android). * Respond to and resolve IT support tickets in a timely and efficient manner, adhering to established SLAs. * Escalate complex issues to senior IT staff or relevant vendors when necessary. * Hardware & Software Management: * Install, configure, and deploy new workstations, laptops, and other IT equipment. * Perform routine maintenance, upgrades, and repairs on hardware components. * Install, configure, and troubleshoot operating systems (Windows, macOS) and a variety of applications (e.g., Microsoft Office suite, communication tools, business-specific software). * Manage and maintain IT asset inventory, including tracking hardware and software licenses. * Network & Connectivity: * Assist with basic network troubleshooting (e.g., Wi-Fi connectivity, wired connections, VPN issues). * Set up and configure network printers and other shared devices. * Security & Compliance: * Ensure compliance with IT security policies and procedures. * Assist with virus and malware removal and prevention. * Implement and maintain data backup and recovery procedures for end-user devices. * Documentation & Training: * Create and maintain clear and concise technical documentation, including knowledge base articles, troubleshooting guides, and procedural manuals. * Provide basic training to end-users on IT systems and applications. * Collaboration: * Collaborate with other IT team members to resolve complex issues and improve IT services. * Participate in IT projects as assigned. * Education: * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. * Added Advantage / Preferred *Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation) are a plus Key Skills: * Strong problem-solving and analytical skills. * Excellent verbal and written communication skills. * Exceptional customer service and interpersonal skills. * Ability to work independently and as part of a team. * Ability to prioritise tasks and manage time effectively in a fast-paced environment. * Detail-oriented and highly organised.