Job Title

Objective: This position is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, quality assurance, and asset protection; provide leadership, training, direction and support to hotel employees; maintain a high quality product. THIS OPENING IS FOR MUMBAI. CANDIDATE SHOULD BE AVAILABLE FOR FACE TO FACE (IN PERSON) INTERVIEW. Responsibilities: Provide the Revenue i nformation to the higher management, that includes a market analysis of competitors’ rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy & restaurant and/or rate. Support sales efforts as directed by the Management and the corporate sales organization. Train staff to successfully perform guest service procedures in accordance with hotel standards (e.g., greeting, scripts, pre-assignment of rooms, food & beverage, Housekeeping, operations, sales & other departments as well). Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of related to guest service before guests leave the property. Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards. Provide input to the annual budget by forecasting changes in operating expenses and labor cost. Use business forecasts to manage costs by scheduling staff in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards. Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances. Execute company policies and procedures for purchasing. Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards. Manage the preventative maintenance and quick-fix programs in accordance with hotel standards. Provide leadership by conducting business in a professional manner and in accordance with all hotel policies including standards of conduct, business ethics and conflicts of interest. Recruit and train new hires on business practices. Ensure that quality of work or service is maintained. Qualifications Bachelor’s or Master's Degree in Hotel Management or Business is a plus. Equivalent experience is acceptable. 5+ years as General Manager- Hotel or senior management level experience is must. Management and Customer Service experience Strong administrative skills Comfort working with budgets, payroll, revenue and forecasting Strong communications skills