Job Title

Position Summary: The Operations Head will be responsible for the smooth, disciplined, and service-driven functioning of the hospital. This role demands mature leadership to ensure strong coordination between clinical and non-clinical teams, uphold high patient service standards, and support the hospital’s business and growth goals. It calls for a hands-on leader who can manage complexity calmly, drive accountability across teams, and align daily operations with the hospital’s vision of excellence and trust. Key Responsibilities Oversee day-to-day hospital operations across OPD, IPD, diagnostics, and emergency Ensure high standards of patient care, timely services, and courteous staff behaviour Drive internal conversions and support revenue growth in coordination with medical teams Maintain discipline, SOP adherence, and operational efficiency across all units Strengthen coordination between clinical and non-clinical functions for seamless delivery Monitor resource utilization, control wastage, and support cost-effective operations Support leadership in execution of business plans and special programs Ensure full compliance with quality, safety, and regulatory norms Key Performance Indicators Ensuring patient satisfaction levels. Overseeing bed occupancy and effective utilization. Enhancing operational efficiency. Monitoring internal customer satisfaction levels. Ensuring compliance to quality systems. Ensuring adherence to Standards Operating Procedures. Candidate Profile: Master’s in Hospital/Healthcare Administration or equivalent from a reputed institution Minimum 10–15 years of experience in operations leadership in large tertiary care hospitals Demonstrated ability to work with clinicians, manage complexity, and lead teams with clarity and maturity Strong understanding of hospital business drivers, service levers, and institutional standards Steady, grounded, and hands-on leadership style with the ability to anticipate and act