Job Title

Job descriptionCustomer Chat & Call Support Executive Location: Bengaluru, Karnataka (Work from Office) Shift: Rotational Shifts with Rotational Week Off Salary: based on experience Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and professionally. Issue Resolution: Identify and resolve customer issues, providing accurate information and ensuring customer satisfaction. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints. Team Collaboration: Work closely with team members and supervisors to meet performance targets and improve service quality. Eligibility Criteria: Education: Any Graduate or Undergraduate. Experience: Freshers and candidates with prior experience in customer support are welcome to apply. Communication Skills: Fluency in English. Proficiency in additional languages is a plus. Technical Skills: Basic knowledge of Microsoft Excel for data entry and reporting. Typing Speed: Minimum 30 words per minute with 90% accuracy. Availability: Willingness to work in rotational shifts, including weekends and holidays Note: This role is based in Bengaluru, Karnataka, and requires candidates to work from the office. Candidates should be prepared for rotational shifts and week-offs. If you're interested in applying or need further information, Send mail to IndustrySoftware Development Employment TypeFull-time