Job Title

Job Title : Relationship Manager (Assistant Manager) Department : Customer Experience Location : Faridabad Experience Required : 6-9 years (preferably in real estate, hospitality or related sector) Job Summary: We are seeking a dynamic and customer-focused Relationship Manager to manage and streamline all pre-possession and possession-related processes. The ideal candidate will be responsible for ensuring timely and efficient handling of bookings, transfers, sales deed preparations, and possession formalities, ultimately delivering a seamless customer service experience. Key Responsibilities Areas: Booking Cycle Handling: Coordinate the entire booking process efficiently. Ensure accurate documentation and timely communication at every stage. Customer Onboarding : Execute welcome calls and welcome emails to introduce the customer to the project and post-booking process. Share next steps and point-of-contact details for smooth engagement. Documentation Execution: Facilitate timely execution and dispatch of essential documents including: Allotment Letter Agreement for Sale (BBA) PTM & NOC processing in case of loan Conveyance Deed formalities Possession documentation Customer Communication & Relationship Management: Maintain a healthy and professional relationship with customers. Ensure clear, timely updates regarding: Construction milestones Demand payment notices Project timelines Any customer queries or concerns Demand Notice & Collection Follow-up: Monitor and share payment demand notices as per the approved payment plan. Follow up regularly to ensure dues are cleared within the stipulated timelines. Work towards meeting monthly/quarterly collection targets. Possession Formalities: Assist customers in completing possession formalities smoothly. Coordinate with internal teams to ensure handover readiness and documentation. Please share your resume at