Job Title

Client Associate : Compensation and benefits  Competitive salary  Medical and accident insurance (after probation period)  Supportive team and leadership  Continuous learning and development Hours of work: As per client time zone (Flexibility will be required to reflect the global nature of the business and need to support clients across multiple time zones).  UK Summer time : 12.30 PM IST to 09.00 PM IST  UK Winter time : 01.30 PM IST to 10.00 PM IST Working Pattern:  5 ½ days a week (Saturday working is optional at the discretion of Manager).  Sunday is a weekly holiday. Overview of role : The Client Associate is responsible for managing client(s) and Service delivery of General Ledger processes & reporting. The other responsibilities of Client Associate are – Project Management, New process/Client Transition, Managing quality, System testing. Core job responsibilities:  Handle book-keeping/accounting activities, finalization, Reconciliations & Reporting of General Ledger activities.  Help coach and train other colleagues to achieve the required levels of performance and productivity.  Develop and maintain effective client relationship.  Ensure all work meets with the SLA/Compliance requirements of the business and client.  Support with the creation and updates of standard operating procedures and processes.  Hold weekly/monthly/quarterly service calls with clients with the defined business minimum standards.  Ensure Service failures are reported immediately and that the appropriate investigation and corrective actions are applied.  To immediately respond to any client escalations, supporting the resolution of the problem and implementing the necessary preventative actions.  Identify opportunities to up or UP/cross sell to existing clients.  Complete Transition with assistance of new processes from existing and new clients.  Follow the defined processes to ensure all revenue is billed as per the contract and implement actions to mitigate any revenue leakage.  To support in the collection of receivables from clients.  Support in Pre-Sales & Sales activities.  Support process improvements and ensure processing systems are fully utilised to achieve margin and productivity targets.  Complete training of colleagues, share knowledge and support colleagues as required, particularly on complex work matters.  Ensure any compliance incidents are reported and resolved correctly.  To implement changes effectively and mitigate any impact on clients and ensure colleagues are adequately trained and briefed on the new ways of working.  To provide inputs on opportunities for service, system and efficiency improvements.  Communication - Managing day to day communication with internal teams/Client/Client’s consultants and Auditors/External via emails/Calls. Required qualifications:  5-6 years of experience (including 2+ years of experience in handling above job duties)  B. Com, Inter CA/CMA/CWA/M. Com  Experience in end to end accounting processes/month end finalization, preparation of P&L, Balance Sheet. Advance Excel skills  Experience of handling international clients  Accounting Software Proficiency  Advance Excel skills  Candidates who have worked in BPO/KPO/ITES/ Accounting Industry, subsidiaries of foreign holding companies would be added advantage.