Job Title

Job Purpose: This role is responsible for developing and implementing company’s total quality management (TQM) strategy with policies, programs & initiatives to ensure that the products & services are of the highest quality. Key Responsibilities: Develop, implement, and maintain Total Quality Management (TQM) systems and procedures Ensure compliance with industry standards, regulatory requirements, and internal policies Assists in the development of systematic approaches for assuring high quality services Integrates and aligns the processes that will best achieve the desired results Make continual improvement of products, processes and systems Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality Lead continuous improvement initiatives using Lean, Six Sigma, and other quality methodologies. Manage quality and ISO certification requirements for the organization Work with internal Audit & Risk Team to highlight process gaps and ensure mitigation plans are put in place Support the identification & execution of Process improvement projects and manage end to end cost optimization Engage with cross-functional teams such as Finance, IT, Credit, Marketing and Human Resources on a regular basis to ensure alignment and execution Job Requirements: Post Graduate / MBA 8+ years of experience in process improvement, TQM & business excellence within the financial services or NBFC sector. Experience in Identifying key business processes exceptions and bottlenecks Experience in planning and executing performance & process transformations Demonstrated ability to implement new techniques and continuous improvement programs Strong Knowledge on TQM, Lean, Six Sigma tools and framework Strategic and analytical thinking Strong communication and interpersonal skills Problem solving and decision-making skills