About the Role The responsibilities of the Program Manager would be as follows: Plan and execute multiple projects, collaborating cross functionally/geographically Design and develop processes to simplify operations and improve customer experience Develop metrics and mechanisms to improve efficiencies and customer experience Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design Basic Qualifications - Bachelor’s Degree with an MBA from a reputed institution is preferred : Five plus years of project management experience in a reputed multinational organization Self-driven person who thrives in an ambiguous environment Analytical thinker with structured problem solving skills Process design and process improvement capabilities Demonstrated ability to logically influence peers, stakeholders and senior leaders Result oriented with strong planning and execution skills Exceptionally strong written and verbal communication skills Sound judgment and flexibility in balancing multiple programs to meet tight deadlines Basic Qualifications: 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules
Job Title
Program Manager