Job Title

About PrimebookPrimebook is a fast-growing, Made-in-India ed-tech startup on a mission to bridge the digital education gap across the country. We build affordable, Android-based laptops tailored for students, especially in Tier 2, Tier 3, and rural regions.About the Role:We are seeking a proactive and customer-focused Customer Success Executive to join ourCustomer Success team. The ideal candidate will be responsible for reaching out tocustomers post-purchase, gathering feedback and reviews on platforms like Amazon andFlipkart, and ensuring prompt resolution of any issues they may face. This role demandsempathy, excellent communication skills, and a passion for enhancing customer satisfaction.Key Responsibilities:● Connect with customers via phone to collect reviews and ratings on Amazon andFlipkart.● Identify and resolve customer issues promptly and professionall.● Maintain a patient, empathetic, and customer-centric approach in all interactions.● Collaborate with cross-functional teams to escalate and solve customer pain points.● Continuously work toward enhancing the customer experience.● Maintain accurate records of customer interactions and feedback.Qualifications:● Graduation in any stream● 1–2 years of experience in customer support (chat/call), preferably in a tech-basedenvironment.● Excellent verbal and written communication skills.● Tech-savvy and comfortable using computers and customer service tools.● Strong problem-solving skills and keen attention to detail.Perks & BenefitsLocation: South Delhi(Sultanpur)Job Type: Full-time (On-site)10am-7pmSalary : Up to 3-4LPA