About Us:We, Igloo Retreats are a growing short-term rental business managing properties across multiple locations. Our mission is to provide exceptional guest experiences while maximizing returns for property owners. We’re looking for a proactive and detail-oriented Virtual Assistant to support daily Airbnb operations and help streamline our guest communication, booking management, and backend coordination.Key Responsibilities:Guest Communication:Respond promptly and professionally to guest inquiries, booking requests, and concernsManage check-in and check-out instructionsHandle reviews and post-stay follow-ups.Available during US day hours (8 am est to 5 pm est)Reservation Management:Monitor booking calendars across platforms (Airbnb, VRBO, direct booking sites).Adjust pricing, availability, and minimum night requirements as needed.Coordinate with cleaning teams based on bookings and guest turnover.Property Management Support:Report and track maintenance or repair issues.Communicate with vendors, cleaners, and contractors when necessary.Ensure listing descriptions, amenities, and photos are accurate and up to date.Operational Tasks:Help onboard new listings into platforms.Manage guest screening and vetting processes.Track performance metrics and occupancy reports.Qualifications:Proven experience as a virtual assistant, preferably in the short-term rental or hospitality industry.Excellent written and verbal communication skills in English.Tech-savvy with strong organizational and multitasking skills.Reliable internet connection and flexible availability (especially during peak booking hours or weekends).Bonus: Experience with pricing tools like PriceLabs or Beyond Pricing.Why Join Us?Flexible remote workOpportunity to grow with a fast-scaling short-term rental brandSupportive and collaborative work environmentLearn the ins and outs of real estate and hospitality managementTo Apply:Please send your resume outlining your experiences. Include the word “Airbnb Pro” in your subject line to show attention to detail.
Job Title
STR Virtual Property Manager