Job Title

Role: Business Analyst Clinical Health Duration: 6 months, the project will be ongoing for several years Fulltime contract (40 hours per week) Working hours: 3:30PM-12:30AM IST during Day Light Savings ON / 4:30PM-01:30AM during Day Light Savings OFF 100 % remote role Summary: Act as liaison among stakeholders to elicit, analyze, define, and document requirements. Refine processes and enable tools/technology to deliver on business needs. Collaborate with technical teams and solution architects to produce both functional and technical requirements, specifications and solution designs. Responsibilities: Process Mapping & Optimization : Map current state (as-is) business processes; Identify challenges and opportunities. Work with business stakeholders & product owners to establish future state (to-be) processes. Partner across the organization to support change management & operationalize new business processes in tandem with tool implementation – training, policies & procedure update, reference documentation, hints, tool workflows, etc. Requirements Definition & Documentation: Collaborate with business stakeholders and product owner to define and document business & user requirements – through shadowing associates, interviews, working sessions, follow-ups. Use process mapping to inform. Translate business needs into detailed user stories and establish clear acceptance criteria. Support the grooming & prioritization of user stories to ensure alignment with business goals & end-user needs. Impact Analysis & Technical Integrations: Partner across the organization to ensure delivery of end-to-end solutions. Identify requirements / user stories for other product/technical teams. Partner to ensure holistic designs, complete business solutions and technical integrations (with other systems, tools, technology). Identify impacts and/or gaps that will need to be remediate, including risks. Work with technical & solution architects to ensure appropriate technical integrations in place to support holistic solution & minimize potential solution gaps / delivery risks. Change Management & User Feedback: Engage end users to solicit input to inform requirements, design and ensure optimal usability and adoption of the solution. Provide support to help operationalize new capabilities – including identification of impacts to support development of training / upskilling, policies and procedures (P&Ps), support documentation, as well as go-live support model to support end users. End User Support: Engage with business super users to support UAT, test script creation, issue reporting / resolutions, updates to knowledge tool(s) / P&P, go-live preparations, and go-live support / post-production support. Related experience: 5+ years as a business analyst partnering with IT to define and deliver customer-centric tools (technical-oriented business analyst). 5+ years of experience partnering customer/member facing teams – call center, service experience, or clinical / population health. 5+ years of experience in the healthcare industry. Desktop / CRM application implementation, including project planning, business requirement management, business analysis and continuous improvement; MS Dynamics 365 experience preferred. Involvement in delivering large scale customer-centric initiatives, documenting business processes and supporting change management. Experience with related / integrated technology platforms (e.g. Genesys / telephony, campaign management, AI, etc.). Excellent communication, prioritization, problem solving, and decision-making skills Excellent written and oral communication skills. Strong interpersonal skills, including excellent presentation and facilitation skills. Self-starter, quality and service oriented-minded; works with little supervision. Strong organizational skills; Ability to multi task Able to adapt to changes in priorities and assignments quickly and efficiently; flexible with project assignments. Ability to establish continuity and translate between business and technology teams – Inculding ability to decompose business needs into technical solutions and translate technical capabilities into user / business workflows. Ability to review CMS guidance and translate requirements into technical specifications. Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Excellent critical thinking and problem-solving ability. Ability to appropriately maintain confidentiality.