Job Title

About the Role We are seeking an experienced and dynamic professional to lead the sales operations, team management, and business development for 5 wellness centers under the Soul Beauty & Wellness center. The ideal candidate will be responsible for driving revenue growth, ensuring exceptional client experience, managing center teams, and overseeing day-to-day administrative and operational excellence across multiple centers. Key Responsibilities 1. Sales & Revenue Growth Drive sales targets and revenue growth. Plan and implement promotional strategies to attract and retain clients Monitor sales performance and devise corrective action plans when necessary Generate and analyze sales reports, forecasts, and business trends. 2. Business Development Identify and execute opportunities for expansion, partnerships, and local marketing initiatives. Build and maintain a strong local network for client acquisition and cross-promotion. Work closely with marketing teams for local campaigns, influencer collaborations, and digital presence. 3. Team Management Lead and supervise Centre Managers and their respective teams. Set performance targets, track KPIs, and ensure team productivity. Provide regular training, motivation, and mentorship to enhance service delivery and sales skills. 4. Client Relationship Management Ensure consistent, high-quality customer service standards across all centers. Handle escalated client concerns and ensure quick resolution. Build strong, lasting relationships with VIP and repeat clients to foster loyalty. 5. Operational & Administrative Oversight Oversee daily operations, staff schedules, inventory management, and overall center upkeep. Monitor adherence to company SOPs, hygiene protocols, and service standards. Manage administrative functions including budgets, billing, vendor management, and reporting. 6. Compliance & Reporting Ensure compliance with health and safety regulations and internal policies. Regularly report performance metrics, financials, and operational updates to senior management. Qualifications & Skills Graduate / Postgraduate in Business Administration, Sales, or related field. Minimum 10 years’ experience in Sales/BD/Operations, with at least 5 years independently managing sales operations in the wellness, salon, hospitality, or lifestyle sector. Proven leadership in managing multiple locations or branches. Strong analytical, interpersonal, and decision-making skills. Excellent communication, client servicing, and negotiation abilities. Result-driven, hands-on, and adaptable to a fast-paced environment.