Job Title : Client Relationship Manager Location : Khan Market, New Delhi (On-Ground Role Only) Company : Utsaah by Kritika Industry : Wellness | Pilates | Healing | Customer Experience Job Type : Full-time | In-studio (No remote option) Experience Required : 2–4 Years Education Required : Minimum Bachelor’s Degree (Background in Hospitality, Wellness, Communication, or Psychology preferred) Compensation : As per industry standards Salary & Shift Timing : To be discussed post-interview About Us : Utsaah is an upcoming, boutique wellness studio nestled in Delhi’s Khan Market — designed for those seeking a lifestyle of calm, clarity, and connection. Curated by Kritika Makker Kapoor, the space integrates Reformer Pilates, Yoga, and Holistic Healing under one experiential roof. We are now hiring a Client Relationship Manager who will act as the heart of the member experience, nurturing trust, loyalty, and personalized care. What You’ll Be Doing : Build strong one-on-one relationships with new and existing clients. Act as the primary point of contact for member queries, concerns, or feedback. Customize follow-ups, wellness journeys, and class recommendations for individuals. Maintain and update client profiles and preferences across CRM systems. Coordinate trial sessions, milestone check-ins, and special appointments. Work closely with instructors to sync schedules, goals, and progress reports. Oversee and enhance the post-enrolment experience to maximize retention. Gather insights through feedback forms, reviews, and personal conversations. Ensure the studio environment always feels welcoming, safe, and client-first. Who You Are : 2–4 years of experience in client-facing roles within wellness, hospitality, or lifestyle brands. A natural nurturer — warm, composed, and deeply attentive to detail. Excellent written and verbal communicator (English & Hindi). Emotionally intelligent, highly organized, and driven by empathy. Passionate about people, wellness, and creating meaningful client journeys. Perks & What You’ll Get : Be part of a purpose-led, design-first wellness movement. Direct access to founder and creative leadership. Work from a beautiful space in Khan Market with a like-minded team. Complimentary access to wellness sessions. Performance bonuses and growth potential in a premium brand. How to Apply : Send your resume + short note to: Interview rounds will be conducted at one of our SK-27 gym branches in Delhi.
Job Title
Client Relationship Manager