Job Title

About American Airlines: To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries. American Airlines is transforming the way it delivers technology to its customers and team members worldwide. American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience. INTRO: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! WHY YOU WILL LOVE THIS JOB: As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The infrastructure domain refers to the area within Information Technology that focuses on the administration, deployment, management, and maintenance of cloud infrastructure and platform components that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure. This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices Devotes time to raising the quality and craftsmanship of products and systems Conducts root cause analysis to identify domain level problems and prescribes action items to mitigate Designs self-contained systems within a team's domain, and leads implementations of significant capabilities in existing systems Coaches team members in the execution of techniques to improve reliability, resiliency, security, and performance Decomposes intricate and interconnected designs into implementations that can be effectively built and maintained by less experienced engineers Anticipates trouble areas in systems under development and guides the team in instrumentation practices to ensure observability and supportability Defines test suites and instrumentation that ensures targets for latency and availability are being consistently met in production Leads through example by prioritizing the closure of open vulnerabilities Evaluates potential attack surfaces in systems under development, identifies best practices to mitigate, and guides teams in their implementation Collaborates with global teams in the identification of small batches of work to deliver the highest value quickly Ensures reuse is a first class consideration in all team implementations and is a passionate advocate for broad reusability Formally mentors teammates and helps guide them to and along needed learning journeys Observes their environment and identifies opportunities for introducing new approaches to problems ALL YOU WILL NEED FOR SUCCESS: Minimum Qualifications – Education & Prior Job Experience: Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 5+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications – Education & Prior Job Experience: Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses, and Certifications: Proficiency with the following technologies: Scripting Languages: Shell / Bash / Powershell Deployment Technologies: Kubernetes, Docker Source Control/CICD: GitHub, Azure DevOps Data management: PostgreSQL, MongoDB, Redis Integration / APIs Technologies: Kafka, REST, Azure resources Cloud Providers such as Azure and AWS Operating Systems: Unix, Linux, Windows Networking technologies(TCP / IP, firewalls, virtual networks), Storage account management, Access configurations and management Cloud monitoring and optimization tools Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity Ability to provision, configure, deploy and maintain cloud platform related components Proficiency in diagnosing and resolving technical issues related to infrastructure and network related systems, disaster recovery management for applications Proficiency in Agile methodologies, such as SCRUM Proficiency in storage access management, security/network solutions like firewalls, CDN etc., LANGUAGE / COMMUNICATION SKILLS: Ability to effectively communicate both verbally and written with all levels within the organization Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully. FEEL FREE TO BE YOURSELF AT AMERICAN: Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. COMPETENCIES: Caring Collaboration Development Future Results