Job Title

IPT Skills: CUCM - 11.X, 12.X,14.X Unity Connection 11.X, 12.X,14.X UCCX: 11.X, 12.X , 14.X IM&P: 11.X, 12.X , 14.X UCCX: 12.X, 14.X Knowledge on UCCE. Knowledge of complete CUCM along with analysis of SDL Traces Excellent knowledge on Expressways, CER and other UC products Voice Gateway: SIP, H323, MGCP, VG224, VG248, SBC Cisco Finesse Jabber & MRA Cisco Unified Enterprise Attendant Console 10.X QAM/WFO(Calabrio) Knowledge on Cloud Platforms (WebEx-CC, Zoom etc..,) , UcaaS. Good understanding on ITIL tools and processes Role and Responsibilities Knowledge in all aspects of Unified Communication Environment Administration and best practices Lead and manage the collaboration team, providing guidance, coaching, and performance feedback. Facilitate communication and cooperation between cross-functional teams and stakeholders. Identify and resolve team conflicts, fostering a positive and productive work environment Track and report on team performance metrics and project status to senior management Engineer is responsible to analyze the team reports and draw a inference to improve team performance. Ensure smooth operations by innovating new processes in the team Co-ordinate with Managers, Sr Managers to ensure smooth operations. Excellent understanding of IT systems infrastructure and best practices. Handle escalated cases accordingly Extensive Hands-on experience on Collab Break fix, server upgradation changes Strong oral and written communication skills and interpersonal skills. Strong experience in handling P1/P2 issues over bridge/WebEx sessions Coordinate with various teams for the daily operations, plan and execute scheduled activities. IT infrastructure incident and change management Creates detailed technical documentation of IT solutions to ensure successful implementations and reference for ongoing support. Extensive Hands-on experience – involves in-depth troubleshooting skills & providing RCA’s for the same. Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels. You will be expected to be an active member of the UC team, and support other less experienced members of staff in best practice and modern engineering techniques and approaches Ability to work 24/7 environment. Education/Qualifications  Educated to Bachelor’s degree level in Computer Science, or a related discipline, from an accredited college or university or equivalent experience and certifications.  CCNP / CCIE certifications  ITIL Certification