Job Title

ABOUT US:Walden Digital is a specialised IT and digital services company which develops value-added technical solutions for the pharmaceutical supply chain on a European scale, through its own WMS & TMS platforms, a web access tool and a D2P platform.Walden Digital has more than 140 employees in Europe, Morocco and India. Walden Digital is part of the Walden Group, an independent family company and major player in logistics and transport in Europe. Walden is organised around 2 main pillars of expertise: Healthcare, as the European leader for the entire Healthcare & Pharma supply chain with the companies Movianto, Eurotranspharma, and Transpharma International; and Express Transport, as a leading operator in B2B and B2C transport in France with Ciblex and Relais Colis.Walden is present in 16 countries, has more than 6,000 employees, and a turnover of 2.9 billion euros in 2022. The Walden Group’s culture is centred around 5 Core Values: Quality, Client Centricity, Integrity, Innovation and Joy. With numerous investments, Walden has developed its own digital branch, Walden Digital, to develop solutions to increase the safety and quality of its subsidiaries’ processes.As a remotely position ( but ideally based in Bangalore, India), we are looking for an " Integration Support Analyst " with the speciality inIBM App Connect Enterprise.POSITION SUMMARYThe Integration Support analyst is a role that requires significant knowledge of multiple middleware technology platforms. The successful candidate will work independently or as part of a collaborative work group. In either case, the Support Analyst will be responsible for resolving Production and Non-Production incidents and escalations.Primary responsibilities: To carry out production system monitoring and take appropriate action when there is any issue. To provide first-level support to stakeholders to maintain the operational services To participate in deployments and configuration of project artifacts into the production environment. To provide support to developers and users in respect of the operational applications and/or middleware tools To be available to work in a rotational shift (CET time). To be available for occasional weekend scheduled activities. To be available on call for out-of-hours support when required.Required Skills:Mandatory skill set. Hands-on on IBM ACE / IIB Toolkit and IBM MQ Administration Strong in esql, XML, and SQL, mqsi command. Good experience with Oracle database. Strong in Linux commands and knowledge of shell scripting. Hands-on in tools like MQMON, rfhutil, WinSCP, svn. Experience in an incident tracking tool like Zendesk. Knowledge of sftp, web-API, and AS2 connection protocol. Experience in a large corporate environment. Strong verbal and written communication skills, and able to communicate effectively with stakeholders. Strong analytical skills with the ability to make decisions with limited information. Ability to take independent action and/or proactively resolve problems. Knowledge of incident process management, delivery methodologies. Experience in the Healthcare domain project is an advantage.Personal Characteristics:Must have a flexible approach to work and be capable of handling multiple priorities in a fast-paced environment. Strong attention to detail with a high degree of accuracyand excellent organizational and communication skills. Ability to work with and empathize with colleagues and customers from varied backgrounds and cultures.Education/Qualification:2 to 5 years of IT support experience with the above-listed knowledge, skills, and abilities to work on complex technology solutions. Graduate or equivalent.Walden Digital / Walden Group is an equal opportunities employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in.Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.Walden Digital / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Walden Digital / Walden Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Walden Digital / Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Walden Digital / Walden Group.