• Company:Moris Media • Location:Remote • Job Type:Full-time • Salary:Negotiable Job Summary Moris Media is seeking a friendly, service-oriented, and experienced Client Relationship Management Manager (Digital Doctor) to join our growing team. In this role, you will build and nurture long-term partnerships with our domestic and international B2B clients. Your focus will be to ensure exceptional client satisfaction and retention by understanding their goals, addressing concerns, and demonstrating the value of our solutions. If you are passionate about relationship management, thrive in a collaborative environment, and excel at delivering outstanding client experiences, we invite you to explore this opportunity. Primary Responsibilities • Build and maintain strong, long-term relationships with domestic and international B2B clients. • Prioritize client needs, ensuring consistent satisfaction and retention of services. • Understand clients’ goals, competitors, and challenges to effectively pitch relevant services and product launches. • Collaborate with internal teams to ensure smooth coordination, communication, and alignment with client expectations. • Receive, analyze, and act on client feedback to improve processes and service delivery. • Resolve client issues or concerns promptly while maintaining positive, professional relationships. • Proactively identify opportunities to exceed client expectations and deliver value-added services. • Stay informed about industry developments and trends, sharing relevant insights with clients. • Prepare reports and presentations highlighting performance metrics, service enhancements, and strategic recommendations. • Support the growth of client accounts through up-selling and cross-selling initiatives. Primary Skills • Exceptional interpersonal and communication skills with a friendly, approachable demeanor. • Proven experience in client relationship management or similar customer-facing roles. • Strong problem-solving and conflict-resolution abilities. • Customer-focused mindset with a commitment to delivering outstanding service. • Detail-oriented with excellent organizational and time management skills. • Proficient in Microsoft Office Suite, CRM platforms, and data analysis tools. • Ability to work independently and collaboratively in a fast-paced environment. Qualifications • Bachelor’s degree in Business Administration, Marketing, or a related field. • 3–7 years of experience as a Client Relations Manager or in a similar customer-focused role, preferably in B2B environments. • Strong understanding of client business goals, industry trends, and key performance metrics. Experience • 3–7 years of experience in managing and growing client relationships. • Demonstrated success in achieving high client satisfaction and retention rates. • Experience coordinating across teams and presenting strategic recommendations to clients. Mandatory Requisites • Laptop/desktop with upgraded configurations and a high-speed internet connection. • Excellent oral and written communication skills. • Flexibility to travel occasionally for client meetings or events. • Strong telephonic communication skills for daily client interactions. • Ability to work under pressure and manage targets effectively. • Patience, diplomacy, and a career-oriented mindset.How to Apply If you’re passionate about delivering exceptional client experiences and supporting business growth, we’d love to hear from you. You can directly apply here on LinkedIn and also on our official website:
Job Title
Customer Relationship Management Manager