Job Title

Key Responsibilities: Operational Leadership Lead and supervise all operational departments ensuring service excellence aligned with brand standards. Implement SOPs across all guest-facing and support departments to drive consistency and quality. Monitor daily resort operations to achieve high levels of guest satisfaction and operational efficiency. Ensure all facilities (rooms, restaurants, wellness, recreation, engineering) operate smoothly and meet luxury standards. Guest Experience & Service Excellence Champion a culture of personalized service and exceptional guest experiences. Resolve guest issues promptly and professionally, ensuring root cause analysis and preventive actions. Oversee VIP services and ensure the delivery of tailored guest experiences. Financial & Business Performance Support the General Manager in achieving budgeted revenues, GOP, and operational KPIs. Optimize operational costs through effective resource management and process improvement. Review P&L reports, analyze variances, and drive profitability through efficiency initiatives. Team Leadership & Development Lead, mentor, and develop Department Heads and their teams to foster a high-performance culture. Identify training needs and collaborate with HR for skill enhancement programs. Promote cross-functional collaboration and succession planning within the resort. Health, Safety & Compliance Ensure adherence to statutory regulations including FSSAI, Fire & Safety, Health & Hygiene, Environmental standards. Implement and monitor crisis management protocols, audits, and risk assessments. Brand Standards & Quality Control Ensure operational alignment with corporate brand guidelines and service standards. Drive quality assurance initiatives, guest feedback analysis, and continuous improvement processes.