AtThrillophilia , 100 M+ explorers rely on us each year to turn bucket lists into reality. Now we’re leveling up our customer love with a next-gen loyalty engine, and we need a product-obsessed retention maestro to lead the charge.Why will this role excite you? Green-field ownership:Architect an all-new loyalty program from scratch—tiers, rewards, gamification, the works. Massive canvas:Influence journeys for millions of travelers across 140+ countries. Data on tap:Tap into rich first-party data and in-house AI tools to craft hyper-personalized experiences that keep adventurers coming back. Remote-first freedom:Work from anywhere in India; brainstorm with a globe-trotting team. Speed at scale:We ship fast, test faster, and celebrate real revenue lifts (not vanity metrics).What you’ll own: Loyalty 0 → 1:Design program structure (points, tiers, benefits), MVP roadmap, and launch strategy. Lifecycle strategy:Build automated retention playbooks—onboarding, win-back, referral loops, surprise-and-delight drops. P&L impact:Model, track, and relentlessly optimize CLTV, repeat bookings, and margin contribution. Experimentation hub:Run A/B tests and cohort analyses; share insights with Growth, Product, and CX squads. Voice of customer:Mine NPS, reviews, and social chatter to keep perks fresh and sticky. Stakeholder wrangling:Align engineering, design, finance, and marketing around clear OKRs and launch timelines.You’ll thrive here if you: Have5–8 yrsdriving retention / CRM / loyalty in top consumer-tech or D2C brands (travel, fintech, e-commerce, gaming—show us the magic). SpeakSQL / Excel / GAfluently; bonus points for Braze, MoEngage, CleverTap or similar. Think like aPM : you write crisp PRDs, slice scope, and rally cross-functional pods. Loveexperiments over opinions —you default to “Let’s test it” rather than “I think.” Can translate business goals intojaw-dropping user joy(and vice versa). Bring a bias for action, a sense of humor, and a passport that’s never dusty.Perks & culture: Work from the mountains, beaches, or your couch —just bring Wi-Fi. Annual“Live the Product” travel stipendto explore new experiences on the house. MacBook + best-in-class tools, and a learning budget. A team that valuescandor, speed, and celebration —because building wow should feel wow.
Job Title
Program Manager – Retention & Loyalty