About Birlasoft:Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios. 2. Job Title – Desktop Support 3. Location: Pune 4. Educational Background – BE/Btech 5. Key Responsibilities – 5. Must Have Skills: Job Description:Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals
Job Title
Desktop Support Specialist