About the Company At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance. To learn more about the company please visit Job Description The Customer Success Manager will manage a portfolio of clientsusing HubSpot’s CRM, marketing, sales, and service tools . Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provideexceptional service and drive client growth . The ideal candidate will haveexcellent client-facing skillsand experiencein delivering effective solutions to meet client objectivesJob Responsibilities Serve as theprimary contactfor a portfolio of clients using HubSpot. Develop and maintain strong, long-term client relationships . Understand client business objectivesand tailor HubSpot solutions to meet those needs. Guide clients through onboarding and ensure successful implementationof HubSpot tools. Provide ongoing support and training on HubSpot ’s features and best practices. Identify opportunities for clients tooptimize HubSpot use and drive business growth . Monitor client usage and success metrics , proactively addressing any issues. Identify upsell and cross-sell opportunitiesto increase client spending and satisfaction. Regularlycommunicate with clientsto review progress, gather feedback, and update on new features. Prepare and present reportson client performance and ROI from HubSpot. Collaborate with internal teams to resolve client issuesand deliver exceptional service.Experience & Skills Requirement Bachelor’s degree in Marketing, Business, Communications, or a related field. Proven experience as a Customer Success Manager for International clients , preferably within the SaaS or digital marketing industry. In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools. Strong understanding of digital marketing principles and practices. Excellent communication , interpersonal, and negotiation skills. Ability tomanage multiple clients and projectssimultaneously. Strong problem-solving skills and a proactive approach to client management. HubSpot certifications(e.g., Inbound, HubSpot Marketing Software) are a plus.Working Hours US shift (availability expected until 2 - 3 AM IST)
Job Title
Customer Success Manager