Job Title

Customer Service Representative(CSR)who will be responsible for providing outstanding service to our customers, resolving issues, answering inquiries, and ensuring customer satisfaction. The ideal candidate will be a skilled communicator, capable of addressing customer needs promptly and professionally while contributing to the overall success of the team.Responsibilities: - Serve as the first point of contact for customers via phone, email, or chat, addressing inquiries and resolving issues efficiently. - Handle customer complaints and escalate issues to the appropriate team when necessary. - Maintain a high level of professionalism and empathy when dealing with sensitive healthcare-related information. - Document and track customer interactions and resolutions in the company's CRM system. - Collaborate with internal teams (such as IT and Operations) to ensure timely problemsolving. - Stay up to date with company policies, services, and strategies, - Follow HIPAA and other healthcare regulations to ensure the confidentiality of customer information.Required Skills and Qualifications: - 2-3 years of experience in a customer service role, preferably within a healthcare or technology setting. - Strong communication skills, both written and verbal. - Ability to manage and resolve conflicts in a calm and professional manner. - Experience using CRM software and customer service tools. - Strong organizational skills and attention to detail. - Knowledge of healthcare regulations, including HIPAA, is a plus. - High school diploma or equivalent; additional education or certifications in customer service or healthcare is a plus. - Ability to work independently and as part of a team.